Receiving email from the school

An increasing number of email clients (e.g. Outlook) and providers (e.g. Hotmail, Gmail) are including spam blockers that are designed to prevent you receiving junk and unwanted emails. However, these are not perfect systems and sometimes affect your ability to receive legitimate emails - sometimes they may be displayed without images, or may not reach you at all.

We are aware that, on occasion, the school's In Touch messages are being incorrectly identified as spam, because of the way Capita (who provide the system to the school) sends out the emails in bulk. As this is something that the school has no control over, we are unable to resolve the underlying issue - which Capita has acknowledged.

However, we are able to offer the following suggestions for ways to manually add the appropriate sending email address to your "safe senders" list, which should stop the messages being categorised as spam. The steps for the most commonly-used email clients and providers are shown below. We will update this list as frequently as we are able; however, beyond the help provided on this page, the school is unfortunately not in a position to provide further assistance to parents.


Outlook 2010

  1. On the Home tab, in the Delete group, click Junk and then click Junk E-mail Options.
  2. On the Safe Senders tab, click Add.
  3. In the Enter an e-mail address... box, type the following address:
    8354035@capita-intouch.co.uk
  4. Click OK.

Outlook 2007 or Outlook 2003

If you can see an email from the school, either in your inbox or elsewhere, highlight it and then:

  1. Go to Actions on your email menu bar.
  2. Select Junk E-mail from the pull-down menu.
  3. Click Add sender to Safe Senders List.

 

If you cannot see an email from the school:

  1. Go to Tools on your menu bar.
  2. Select Options from the pull-down menu.
  3. Within Preferences, click Junk E-mail.
  4. Click on the Safe Sender tab and then click the Add button.
  5. Type the following email address into the box:
    8354035@capita-intouch.co.uk
  6. Click OK to all open windows.

Outlook Express

  1. Go to Tools on the menu bar.
  2. Select Options from the pull-down menu.
  3. Within Preferences, click Junk email.
  4. Click on the Safe Sender tab, and then click the Add button.
  5. In the box that appears, type the following address:
    8354035@capita-intouch.co.uk
  6. Click OK to all windows.

Apple Mail

Apple Mail will automatically trust any email received from addresses that are included in your address book. Therefore, the simplest approach is to add the following email address to your address book:

8354035@capita-intouch.co.uk

If your system has already categorised the emails as spam, they will be delivered directly to your Junk box. To resolve this, follow these steps:

  1. Find one of the messages within Junk and highlight it.
  2. Click Message.
  3. Click Mark.
  4. Click As Not Junk Mail.

Gmail

  1. Click the cog icon in the top-right corner and choose Settings.
  2. Click on Filters and then choose Create a new filter.
  3. In the To field, enter the following email address:
    8354035@capita-intouch.co.uk
  4. Click Create filter with this search.
  5. In the box headed When a message arrives that matches this search, select Never send it to spam.
  6. Click Create filter.

Hotmail or Outlook.com

  1. Click Options in the top-right corner (next to the question mark) and choose More options.
  2. Under Preventing junk email, click on Safe and blocked senders and then choose Safe senders.
  3. In the space provided, enter following email:
    8354035@capita-intouch.co.uk
  4. Click Add to list.
  5. Click OK.

Yahoo! mail

Yahoo! mail will automatically trust any email received from addresses that are included in your address book. To do so, follow these steps:

  1. Click on the address book icon under the Yahoo! mail logo. (When your mouse crosses it, it will say Contacts.)
  2. Click New contact.
  3. Provide a suitable name (such as 'Lytchett Minster School') and enter the following email address:
    8354035@capita-intouch.co.uk
  4. Click Save.